Customer Success Spain
Barkyn delivers health and happiness to pet families around the world.
We are an ambitious, forward-thinking startup on a big mission! We’re not only changing the pet market, but we’re also reshaping the way the e-commerce experience should feel: human, personalized, seamless, and beautiful. We are backed by international investors and considered one of Europe’s Top 100 Startups by Wired.
Customer Success Agent
We're creating a beloved brand in Europe, and this is where your story starts!
You will contribute to the high-quality standards of our Spanish market by being a customer hero and wowing them on all support channels: chat, Facebook, Instagram, email, and phone.
Specifically, we expect you to:
- Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
- Be accountable for a seamless and human end-to-end customer experience;
- Interact with customers via chat, email, or phone conversations to provide information and assistance;
- Use computer systems to track, gather information, and/or troubleshoot customer issues.
- Customer-centric attitude.
- Experience in a startup;
- Experience with Loyalty Lion / Shopify / DIXA;
- Dog owner.